Most car rental problems come down to the same handful of avoidable issues — unclear insurance terms, undocumented existing damage, or availability surprises on arrival. Here’s a straightforward checklist to sidestep all of them.
Before you fly: book earlier than you think you need to
Cyprus gets genuinely busy in summer and around Orthodox Easter, and popular categories — automatics, SUVs, larger family cars — sell out first. Booking two to four weeks ahead almost always secures a better rate and guarantees the actual car type you want, rather than whatever’s left when you land.
Know exactly what’s included before you pay
Ask specifically about: standard insurance coverage and the excess amount, mileage limits (unlimited or capped), and the fuel policy. DriveNow uses a simple full-to-full policy — pick up with a full tank, return it full — which avoids the inflated refuelling charges some companies apply.
At pickup: document everything
Walk around the car with your rental agent and note every existing mark on the contract, then take a few photos or a short video on your phone as backup. This single habit prevents almost every damage dispute that happens at drop-off.
Understand the deposit and excess
Most rentals place a temporary hold on your card as a security deposit, released after the car is returned undamaged. Ask upfront how much this is, how long it typically takes to release, and what the excess (your maximum liability if something happens) actually covers.
Check the practical extras before you need them
- Child seats — confirm sizes are available if travelling with young kids.
- Additional drivers — some companies charge extra per named driver; ask if it’s included.
- Breakdown assistance — confirm there’s a direct number to call, not just a generic hotline.
At drop-off
Try to return the car during business hours if possible so you can walk through the return together, rather than leaving it in a car park after hours and hoping for the best. Photograph the fuel gauge and odometer as a final record.
The underlying principle
Nearly every rental horror story comes down to unclear terms discovered too late. Ask questions before you book, get answers in writing, and document the car’s condition at both ends — that’s really the whole formula.
DriveNow keeps terms simple and explains everything upfront, no fine print surprises. Message us on WhatsApp or email Contact@DriveNowCy.com with any questions before you book — we’d rather answer them now than sort out confusion later.
